Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Alan Sanderson
Testimonial :Just bought Audi q3 , it was top draw experience with no pushy salesmen who went that extra mile with me. I would definitely return in the future - thanks.
Johnathon M
Friendly, very helpful and good overall treatment for car and customer

Emily S
Team were great with me and my grandad, explained everything. All cars looked in perfect condition. Came home with my car very same day

Jason M
Bought a vw tiguan from here two weeks ago and i'm well happy with the car so far,i also got a fair price for trade in on my bmw,got no hassle from the salesman just left to look at my lesiure and they were happy to answer any questions i had,thanx M&B

Brian A
Outstanding service from start to finish gary and chris were excellent Them guys went the extra mile no pushy salesman I could look round without been pushed in a car I didn't like I was able to choose a car to suit my budget great low mileage cars I will be looking to deal with this garage in the near future top work guys any problems theses guys will sort it out in no time at all I have been to some garages in my time and I can't fault this one for valve and money free refreshments nice clean reception area

Emma R
Popped in after seeing an ad on Autotrader. The lads were more than accommodating, with no pushy sales rubbish and a genuine understanding of my low budget. They gave me the keys to the part ex I was looking at online and let myself and my partner have a look at the car without any pressure. They were honest, genuine and really friendly and they even held the car with a deposit so we could come back to pick it up. The car itself is fab and does exactly what I needed it to and despite being an older and much lower value vehicle, I wasn't pushed to consider anything else which was great. Very impressed with the service and the ease of transaction, paperwork etc. I'd recommend these lads over and over and have even got my step dad watching for a car coming in to meet his needs! Excellent service!

Ellen F
Excellent service from the garage. Easy buy good information and test drive. Would recommend. Flexible and helpful, over the moon with my car. Brilliant condition. Well presented garage and professional staff. Thank you!

Alan D
I would highly recommend Mcdougal & Breen. After seeing the car I was interested in on Autotrader online, I contacted the team and received excellent customer service with no hard sale pitch. After the test drive I asked Peter if he could fix a few cosmetic minor repairs on the car. On the day I collected the car all repairs were done that's why I would recommend this garage.

Colin C
Helpful staff, good range of cars, no hassle buying experience. Really happy with my new car

John R
Honest and helpful sales team with a knowledgeable appreciation of their stock. Traded a vehicle in against my choice which was no fuss and staff were helpful throughout. Received updates on progress from first meeting and test drive to driving away a great car at a very good price. Would definitely buy another car from here in the future. In summary, a very good experience.

Steven G
Very good. Excellent staff who were very helpful and found the car I wanted.

Jason T
I cannot recommend this garage highly enough . Made to feel very welcome from start to finish , from initial browsing, to the test drive through to handover of the car . I'm sure the after care , service and Mot etc will be just as smooth a service . Great selection of cars ,all pristine examples . Would definitely recommend this garage .

Gerard S
McDougall and Breen were able to source a car specific to my requests. They kept me informed at every stage of the process. I went back to the company because I was very pleased with the purchase of my previous car. I would recommend McDougall and Breen to anyone seeking to buy a used car. They are a very professional and courteous staff without the glossy show often seen and experienced at big franchises.

Adam H
Fantastic, super friendly and a great help. couldn't fault anything

Jason M
What a superb set of staff who put the customer needs first. Great advice and honesty in getting best deal for the customer, refreshing to see the no pressure approach to selling a car but making sure the deal is right for customer. Highly recommended and will never go anywhere else In future.

Richard T
Helpful knowledgeable staff , no pushy salesman, Was a pleasure doing business with them when I bought my son his first car .had the car best part of a year and it's never been a pick of bother.

John G
Really good customer experience. Very good description of the people carrier I was interested in online and the description matched what I saw on the forecourt. Staff were very helpful, but not pushy. I got a good price for my part exchange and was happy with the overall price for the vehicle I bought. I saved enough on the purchase price to buy a few extras for my new vehicle. Overall, I was very happy with the company and staff approach. The people carrier has been absolutely fine to date.

Michael M
Excellent buying experience, I travelled 100 miles to the garage and the car was held for me free of charge until I viewed it. Collection was a breeze and the car has been excellent. Would definatly make the journey to buy from them again.

Michael
Fab staff & very polite & helpful x great variety of cars x

Valerie L
first class service from peter many thanks will deal with again val

Steven I
Bought a 64 plate car from them and they were spot on from start to finish. Can't thank Gary enough.

Emily S
Good efficient service. Just what I needed, love my new mini Cooper, the hardest part was thinking of a name for him. We settled on Casper

Russell T
Very good straight talking salesman, no pressure and very helpful, the whole sale went through very swiftly and no problems at all. I think the car could of been washed and polished to a higher standard, but apart from that I was very pleased with the service.

Callum O
Really nice people to deal with, sorted me out with a fair deal on a car I'm really happy to be driving and their warranty seems like a good extra. I've had no problems thus far and fully recommend them!

Margaret H
I asked them to look out for a little runabout car for me, and within two weeks they brought a Fiat 500 for me to test drive. There was not a hint of hard sell as the manager explained all the features and gave me an excellent price which I couldn't resist. I am now the proud owner of an immaculate car, and I can't praise highly enough Mcdougal and Breen's excellent, friendly customer service. Happy customer!

Dom S
Part exchanged my 60 plate for a fantastic VW golf. Fantastic service, very thorough and tailor made to meet my needs as a parent to be. Ended up with a car I'm absolutely delighted with. Would recommend McDougall and Breen to anyone. Thanks again!

Alfred W
I recently purchased a Hyundai 1x35 - staff were friendly and knowledgeable. The selling style was relaxed - not pushy at all, all aspects of the deal were discussed and the after care on offer adds to the feeling that your a long term customer and the relationship doesn't end after getting the keys. 100% recommend McDougal & Breen to anybody looking for a car.

Cheryl L
I didn't have a particular car in mind but I did know what spec I wanted. Sales team went out of their way to secure me the right car at the right price. Very happy with the service.

David C
Brilliant and quick service. Sold my car for a fair price and the matter was all dealt with within a matter of minutes. Would highly recommend!

Jeffrey J
First class service once again from all the staff. Always get a great trade in price. Staff are always friendly and take an interest in you rather than just trying to sell you a car . Wouldn't hesitate to use them again or recommend them to friends and family

Andrew M
After finding my car on the internet decided to have a drive out to see it in all its glory was expecting been jumped on by a over eager sales man which wasnt how it went :) i was left a few minutes to look round inspect the car that i came to see, i was asked if i would like the key to see the inside and left to further inspect the car at my leisure when i decided i was happy i was invited inside to take some details and got offered a test drive to which i jumped to chance was showed arround some differrent assortment of roads to get a good feel for the car on my return to Mcdougal & Breen i was greeted with a nice presentation to what i was looking for with every question answered before i even asked ;) GREAT JOB Peter !!!! Absolutely blown away by your professional friendly approach ... i left knowing i was in good hands i got the right car at the right price for me loving my audi a6 sline black edition thank you Regards happy customer Andrew

Keith P
I won't mess about with a long review as most people just look at the stars so all I will say is outstanding and personally I think with all the help from the start where they dealt with my partner to the day I drove in as i work away was I say this word again outstanding. I would give 6 stars

Helen T
I couldn't have asked for a more relaxed, friendly and professional service. Literally the complete opposite of previous uncomfortable visits to large franchise car dealerships. Even the office feels airy and relaxed with a play area for the little ones. Chris assessed my needs and we had a look at a few cars onsite. I went with the intention of looking at SUVs however a Volvo XC60 immediately caught my eye. Chris did nothing to pressure me toward buying any car whatsoever. He suggested my trying the boots, the seats, test driving etc. And advised if I couldn't find what I wanted he would make every effort to source the perfect vehicle. As a non mechanical person he took time to explain the features of the car in layman's terms and made the buying process extremely relaxed. I was not rushed or hurried and my car was ready within a couple of days. I traded a car in which was a simple and no fuss process too. After care excellent too. HIGHLY RECOMMEND. Wouldn't go anywhere else now!!!

Darren F
Very good these guys who sorted the car for me serviced cleaned I love my skoda octavia thanks guys

Tony O
Received fantastic service from M&B Ltd. My car (audi a3) was prepared and ready when I was told it would be. The lads were very helpful, kept in touch with courtesy calls and let me know what was happening at each stage of my purchase. Would 1,000,000% recommend M&B for purchasing a car. Real down to earth honest lads.

Jessica B
Great and helpful staff, offered to drive the car to my house as i haven't passed my test yet! Lovely car and low mileage for a good price!

Jeffery J
service was first class from start to finish,Mark,Terry and their team are a very attentive set of lads,but i never felt under any pressure to buy a car. a pleasure to do business with them

David T
Bought lovely car from knowledgeable, friendly staff. Will definitely use again.

John C
Very helpful and pleasant please with the service

Peter G
Outstanding customer service, I'm usually apprehensive making big purchases but the guys at Mcdougal & Breen made the whole process easy, straight forward and above all enjoyable. Thanks Guys.

Erland C
pleasant, friendly and easy transaction - car was as described and ready to go.

Deborah P
Company seem honest & decent. Salesman was knowledgeable, helpful & appeared genuine.

Lew P
This is the second car I have bought and both times has been a pleasure thanks McDougal and breen

Allan B
Veiwed an audi a4 but had reservations as it had not had timing belt and water pump changed. Chris had no hesitation in having the work done for me and through in my next service for free aswell. I have had the car for 5 days with no issues as yet and i believe any issue would be delt with promptly. Highly recomend and will probably go back for my next car.

Adam W
Greats guys, very welcoming atmosphere, don't feel pressured unlike some major garages I've been to, the price match means good prices on the cars

Mark W
Seller was very helpful bought a car meant for me looked at the car on Sunday drove it away tuesday only as I couldn't pick it up on Monday with work commitments very quick will definitely recommend this company to others

Ian P
Easy purchase very helpful staff guided me through everything well,more then happy to recommend to family and friends

Alison H
The car I purchased was very competitively priced. I was advised to take the car out for a test drive, without feeling pressurised to make a purchase. Sale staff were extremely helpful & approachable with a positive attitude, giving sound advice regarding the sale of my car. The process of purchasing the car was very straightforward, and clearly explained by sales team. Thank you

Ivan B
First time I have purchased in car in the last 14 years and found the whole experience very pleasurable. Sales staff were friendly, helpful and not pushy. If they said something would be done it was and the car was immaculate. All done within 24 hours. I would recommend them.

Liam S
Helpful and efficient service. Would definitely recommend.

Elena A
Had an amazing experience with the salesman and the dealership, they kept in touch the whole time and helped me with any issues or questions I had and was always free to take my call. Couldn't thank them enough. Lovely dealership with lovely staff!

Anthony S
Great company very helpful and made welcome easy to talk to and professional

Barry S
Very knowledgeable sale man, Peter Gill. Helpful polite and attentive without being a pest. No pressure form him, test drive arranged promptly. Every detail was explained to my self and my wife. The car was ready to be collected on time and ready to drive away. Thanks you Peter.

Steven D
Seen the car on the Wednesday, and drove it away on the Friday. Really good service, very professional and no pressure. Really good price for the car, which was a second hand BMW 1 series. No problems at all so far, would highly recommend to friends and family!

Lee G
Good friendly service , hassle free and good pleasant transaction , defiantly recommend , and will return in near future.

Terence G
From start to finish I found buying a car with M&B a totally satisfying and professional experience. Having made my basic requirements know to the salesman he pointed me towards a car he thought was for me. Unknown to him that was the exact car I had made the trip to them to view, good start ! No fast talking sleaze from the salesman, just good 'down to earth' information and guidance. After the test drive my mind was made up and the ensuing process of finalising the deal, taking care of the paperwork and payment of the car was done in an efficient and professional manner. I can definitely recommend M&B to others.

Sarah F
This was buying a car "˜how it should be' (but rarely is). It was made quick, easy & a pleasure. The finance was extremely competitive. The garage & car presented beautifully. The Sales Person was friendly & nothing was too much trouble.

Steve B
Very smooth, easy user friendly no fuss srvice. Thank you.

Jim B
Very happy with purchase. Friendly and efficient service and had my car ready within 24 hours.

Jill M
A good car buying experience - nice salesman, good cars (lots of ex motability cars with full service history and one previous owner),reasonable part exchange. Car ready quickly, and minor problem (no handbook) was quickly sorted. No complaints - would buy from there again.

Mattew R
Really pleasant experience, the team were knowledgeable and friendly.

Nigel B
Great experience, first garage I went to and bought my car there and then. Salesman was brilliant.

Marta S
Absolutely brilliant and highly recommended!!! Many thanks for the company for my fantastic and lovely car and service, especially to Chris who is a really good, nice and helpful seller and look after the customer. Thanks!

Michael S
1st class Service could not fault it and the salesperson was extremely helpful and provided a quick and efficient service.This is the 2nd purchase we have made from Mcdougal & Breen and my son also purchased a car from this garage Seat Leon and is also very happy with it. We had absolutely no problems with the Ford Focus we initially purchased and now have purchased a Vauxhall Insignia for a very reasonable price and the salesperson gave us a really good Part Ex price, would definitely recommend this garage and would return myself with no hesitation. We looked at the car on the Thursday and drove away in it on Saturday afternoon, brilliant!

Craig S
Excellent customer service from start to finish provided by Peter. If you are thinking about changing your car, don't look any further than McDougal & Breen.

Katie L
This is the second time I have bought a car from Mcdougal & Breen and I wouldn't hesitate to buy from them again!! They are always friendly, honest and helpful and not at all pushy which can be totally off putting when shopping for a car.

Victoria B
Excellent customer service and more importantly, a really great car. I'd been to several Evans Halshaw and Arnold Clark dealers to test drive rust buckets and tin cans and was recommended McDougal and Breen just before I lost the will to live. Best decision I made during the car buying process. I'd go nowhere else now I've received this level of quality and service.

Kenneth W
Great service from start to finish would recommend them to anyone very friendly service thanks peter

Peter S
Excellent service

Alan D
Excellent from the start - very friendly helpful telephone conversation led to an appointment with a detailed look at the car; a long test drive; time alone to discuss what we were thinking - excellent - then a no pressure purchase options review and an excellent completion. Peter with whom we were dealing could not have been better!!

Sean H
Very quick and easy buy drove away the next day very friendly and down to earth salesmen couldn't fault the guys one bit. Made the purchase fit around me with no hesitation what so ever

Lynsdey K
Recently bought a car from this dealership. I couldn't of asked for a better service. After having no luck with cars we were really unsure about which car to go with and also beforehand we looked into this dealership as we only wanted to buy from a garage we trusted. We certainly felt at ease looking round the forecourt. We had Chris then help us find the perfect car, he listened to what we needed in a car and he had so much patience with us as we also had 2 kids with us looking at cars. We were back and forwards to all the cars trying them out, still not knowing what we actually wanted. We were there a good couple of hours and we genuinely felt comfortable enough to finally make a decision. We were able to test drive aswell that day. We were promised a full valet and a dint to removed from the passengers door. All this was done to a high standard when I went back to pick the car up. I would recommend this garage to everyone. I will certainly be back next year for the cars service.

Peter C
Excellent service from start to finish, everything explained from viewing to buying the car, the salesman was polite, will definitely be recommending this company and staff to friends and family

Robert D
The salesman Peter was very professional and polite , he was very helpful and the deal was done very quickly with no problems

Danielle B
Great experience, very honest salesmen did everything they said they would to make sure my car was perfect for collection highly recommend

Tracey A
Hassle free car purchase would recommend to anyone

Martyn H
Saw the car online, looked even better in the sunlight. Helpful, pleasant, friendly and knowledgeable sales assistant Peter made buying the car an easy and enjoyable experience.

Wendy J
Excellent service from my first phone call to leaving with my new car.,

Ryan L
An excellent company who are very honest and supportive. Very impressed on the collection day as the process was made to be very smooth and efficient due to a very organised and knowledgeable car salesman (Peter). In addition Peter supported car transitions such as insurance, car tax and V5 documents.

Daniel B
Excellent service. Peter was very helpful and explained the whole process step by step and was happy to answer any questions I had ¿

Peter R
we viewed the vehicle, went for a test drive and then sat in the office with a cup of coffee to decide if we wanted it or not, it was a no brainer really, good car at the right price, just what i wanted,deal done i came home to wait for the paperwork to clear,while we were waiting for that, they had the car mot,d so i got a foll 12 months at no extra cost to me,when i went to pick the car up everything was ready to drive away, many thanks to chris.

Andy R
Excellent service, Peter the salesman was very friendly and helpful, not pushy or trying to force sell. I very chilled out buying experience, thank you. Highly recommended.

Debra C
I had been looking to part ex my ford kuga for a smaller car when I came across mcdougall and breen North Shields
The service I received was first class there was no hard sales just a very helpful sales person
I collected my new Ford Fiesta the next morning my experience at this garage was hassle free if your looking for a new car this is the garage to use

Brian D
Excellent customer service.

James E
Excellent customer care and a pleasure to do business with I would highly recommend

Claire T
The sales team had Great car knowledge and were friendly without being pushy. I'm really pleased to have found the perfect car with Mcdougal & Breen

Sandra B
Personal service. Fast and hassle free. No high pressured sales. A pleasure to deal with.

Matthew L
The guys were really good! Didn't try and sell, sell, sell like other dealers I've bought from before!
Explained things really well, so much so I can't see myself using somewhere else when I need a upgrade.

John D
They made the whole experience so easy and I felt like they really cared.

Dom T
The team at McDougal and Breen offer execrational service. I was particularly impressed with Chris, the young salesman who listened to my needs and offered me the car I've always wanted along with a fantastic package. I was so impressed that the following month my girlfriend bought her car from McDougal following my recommendation. I look forward to being in a position when I come to get a new car in future.

Rachel T
Just bought my new car from here, Chris dealt with my husband and I and he was great. Not a typical annoying car salesman! He wasn't pushy just very honest and extremely helpful. I would definitely recommend this garage as they have a great selection at good prices. I'm loving my new wheels!

Allan C
Very professional

Mark G
I was well looked after while I was there its was a very quick service and the car was excellent I would definitely use them again

Graham B
Everybody at this garage were very helpful and considerate to both me and my wife. The vehicle has proven to be of excellent quality, exactly as Chris at Mcdougal&Breen had said. I cannot praise this company enough.

J W
Chris was very informative and put us at ease almost immediately after a terrible experience at a 'main' dealer that same day. We are so happy with our purchase and would recommend Chris and this dealer highly to help you with your purchase. Love our new Leon (it's new name is noel)

Dennis P
Excellent ,salesman was very polite and professional was not pushy like other dealerships we visited that day.

Lorraine F
We picked our car online and left a small deposit with McDougal & Breen over the phone. Chris met us at the Metro station in the car. Polite and very knowledgeable, Chris had everything ready for us. Car was spotless, service was done, after a quick test drive we had the keys and were off. Highly recommended.

Andrew S
Absouloutly fantastic experience selling and, purchasing a new car. No pressure.Chris was very pleasant answering our questions and addressing our concerns also making us feel relaxed. He made the transaction re: selling and buying very straight forward. Chris was very open and honest and very helpful. To conclude all the staff are very dog friendly, they not also made us feel welcome our dog had a great experience as well. Certainly will go back to McDougal and Breen when looking to replace our car, excellent honest service.