Customer reviews of Mcdougal & Breen Ltd
At Mcdougal & Breen Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Mcdougal & Breen Ltd
Based on 103 customer reviews
Welcoming, honest and enjoyable experien
By ANDREW S on 10 October 2016 | Verified purchase
Absouloutly fantastic experience selling and, purchasing a new car. No pressure.Chris was very pleasant answering our questions and addressing our concerns also making us feel relaxed. He made the transaction re: selling and buying very straight forward. Chris was very open and honest and very helpful. To conclude all the staff are very dog friendly, they not also made us feel welcome our dog had a great experience as well. Certainly will go back to McDougal and Breen when looking to replace our car, excellent honest service.
An easy 5 stars
By Emma R on 16 January 2019 | Purchase not verified
Popped in after seeing an ad on Autotrader. The lads were more than accommodating, with no pushy sales rubbish and a genuine understanding of my low budget. They gave me the keys to the part ex I was looking at online and let myself and my partner have a look at the car without any pressure. They were honest, genuine and really friendly and they even held the car with a deposit so we could come back to pick it up. The car itself is fab and does exactly what I needed it to and despite being an older and much lower value vehicle, I wasn't pushed to consider anything else which was great. Very impressed with the service and the ease of transaction, paperwork etc. I'd recommend these lads over and over and have even got my step dad watching for a car coming in to meet his needs! Excellent service!
Untrustworthy, rude, obnoxious and unprofessional
By Raymond L on 21 December 2018 | Purchase not verified
I’ll keep this brief and fully expect to receive a rude and obnoxious reply from the owner as with every other poor review. Traded a car in which lost value due to work needing done. Absolutely fine. However, purchased a vehicle which fell far short of standards they expected of my trade in. Several issues, faulty stereo, faulty tyre and poor overall condition. Both were faulty at time of test drive and promises made to rectify. Stereo worked briefly on collection but developed same fault within two days (apparently a new fault). Tyre was feathered which according to various reputable garages, doesn’t occur in a 4 day period and 150 miles. Tyre was replaced on car... great. Except they put a £30 budget tyre in place of faulty £80 one. Email responses were rude. All trust lost. I’ve repaired defects through trustworthy garage despite the warranty. Staff were great to point of purchase. Salesman disorganised and manager huffy and rude. Make up your own mind but I’ll never be back!
RIP OFF,PART EXCHANGE
By Norman J on 14 October 2018 | Purchase not verified
Very disappointed with this garage, bought a car recently and traded in a vehicle as part exchange,the part exchange was approx.£2000.00 undervalued.
BrillIant, friendly and quick service.
By David C on 02 August 2018 | Purchase not verified
Brilliant and quick service. Sold my car for a fair price and the matter was all dealt with within a matter of minutes. Would highly recommend!
By keith P on 31 July 2018 | Purchase not verified
I won’t mess about with a long review as most people just look at the stars so all I will say is outstanding and personally I think with all the help from the start where they dealt with my partner to the day I drove in as i work away was I say this word again outstanding. I would give 6 stars
BEST EXPERIENCE EVER
By Helen T on 13 July 2018 | Purchase not verified
I couldn’t have asked for a more relaxed, friendly and professional service. Literally the complete opposite of previous uncomfortable visits to large franchise car dealerships. Even the office feels airy and relaxed with a play area for the little ones. Chris assessed my needs and we had a look at a few cars onsite. I went with the intention of looking at SUVs however a Volvo XC60 immediately caught my eye. Chris did nothing to pressure me toward buying any car whatsoever. He suggested my trying the boots, the seats, test driving etc. And advised if I couldn’t find what I wanted he would make every effort to source the perfect vehicle. As a non mechanical person he took time to explain the features of the car in layman’s terms and made the buying process extremely relaxed. I was not rushed or hurried and my car was ready within a couple of days. I traded a car in which was a simple and no fuss process too. After care excellent too. HIGHLY RECOMMEND. Wouldn’t go anywhere else now!!!
By Jessica B on 28 May 2018 | Purchase not verified
Great and helpful staff, offered to drive the car to my house as i haven't passed my test yet! Lovely car and low mileage for a good price!
Helpful and informative
By Jim B on 06 November 2017 | Purchase not verified
Very happy with purchase. Friendly and efficient service and had my car ready within 24 hours.
No hassle dealer
By Jim B on 03 November 2017 | Purchase not verified
Friendly and informative dealer.Good salesperson to deal with and had my Focus ready to pickup within 24hrs. Happy and more than likely will return in the future.
Mcdougal & Breen Ltd
- 0191 2708686
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|Monday||09:00 - 18:00|
|Tuesday||09:00 - 18:00|
|Wednesday||09:00 - 18:00|
|Thursday||09:00 - 18:00|
|Friday||09:00 - 18:00|
|Saturday||09:00 - 17:00|
|Sunday||10:30 - 16:30|
We Are Open From 10:30 -16:30 on Bank Holidays.